Privacy Policy

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Privacy Policy

Verona Eco Ltd ("Verona Eco", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights you have in relation to your personal information when you use our website or purchase products from us.

1. Who We Are

Verona Eco Ltd is the organisation responsible for your personal information.

Company name: Verona Eco Ltd

Company House Registration Number: SC594617

Email: orders@veronaeco.com

Telephone: 01355 222004

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name
• Business name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction information
• Information provided when you contact us
• Information provided when you create an account or submit an enquiry
• Marketing preferences
• Information about how you use our website
• Technical information such as IP address, browser type and device information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect personal information when you:

• Place an order through our website
• Create or use an account
• Contact us by email or telephone
• Submit an enquiry through our website
• Sign up to receive marketing communications
• Request information about our products or services
• Provide information to us during the course of a business relationship
• Browse or interact with our website

Some information may also be collected automatically when you use our website through cookies and similar technologies. Please see our Cookie Policy for more information.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your products
• Process payments
• Communicate with you about your orders
• Deal with returns, refunds and complaints
• Respond to enquiries and requests
• Provide customer support
• Manage customer and business accounts
• Maintain our business records
• Send marketing communications where you have agreed to receive them or where permitted by law
• Improve our website, products and services
• Monitor and analyse website usage
• Prevent and detect fraud or misuse
• Meet our legal and regulatory obligations

5. Our Legal Basis for Using Your Information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract

We need to use your information to process and fulfil an order or provide services you have requested.

Legal obligation

We may need to process your information to comply with legal, accounting, tax or other regulatory requirements.

Legitimate interests

We may use information where it is reasonably necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

Consent

Where required, we may ask for your consent before using your information for a particular purpose, such as certain marketing or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

We may receive information about your payment or transaction, but we do not normally have access to your full payment card details.

Payment providers process your information in accordance with their own privacy policies and terms.

7. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment providers
• Delivery and courier companies
• Website and e-commerce service providers
• IT and technology service providers
• Email and communication providers
• Professional advisers, such as accountants or legal advisers
• Government, regulatory or law enforcement authorities where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, under suitable contractual and data protection arrangements.

8. Marketing Communications

Where permitted by law, we may contact you about our products, services, offers or other information that we believe may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at orders@veronaeco.com.

Unsubscribing from marketing communications will not affect essential communications relating to orders or services you have requested.

9. Cookies

Our website uses cookies and similar technologies to provide functionality, understand website usage and, where applicable, support marketing activities.

For more information about the cookies we use and how you can manage them, please see our Cookie Policy.

10. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

The length of time we keep information will depend on the type of information and why we need it.

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent to process your information

Some of these rights are subject to legal conditions and exemptions.

If you would like to exercise any of these rights, please contact us at orders@veronaeco.com.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Children's Privacy

Our website and services are intended primarily for businesses and general customers and are not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of providing our services.

15. International Transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

17. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Verona Eco Ltd

Email: orders@veronaeco.com

Telephone: 01355 222004

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Further information about making a complaint can be found on the ICO's website.